FAQ
Sal-Hydro Fade Formula is our revolutionary new product that has been used in prescription
form in our office for years. We now bring you a new formulation that can be
used without a prescription for helping a large variety of skin conditions.
Sal-Hydro is sought after and raved about by our patient population. Men and
women alike can benefit from Sal-Hydro as well as our other products.
It gives us great pleasure to be able to bring Sal-Hydro to you directly. Please enjoy our website.
What is Sal-Hydro?
It is a peeling/bleaching preparation to be used for age spots, sun spots, brown spots, acne, acne scars, aging skin and rejuvenation. Sal-Hydro contains 2% salicylic acid and 2% hydroquinone.
How does Sal-Hydro work?
Salicylic acid peels the skin while hydroquinone bleaches out the discoloration and brings out your natural skin coloring.
What does Sal-Hydro do?
Sal-Hydro, used over time, will even out the skin tone and texture resulting in a younger looking "glow".
Are there any adverse reactions to Sal-Hydro?
Redness and peeling is a normal response to the formula. Non prescription 1% hydrocortisone creams will help with mild irritation and are available at any drug store. However, if you are allergic to any of the ingredients in Sal-Hydro you may experience extreme redness, irritation and inflammation. If this occurs, discontinue use immediately and consult your physician.
Who can use Sal-Hydro?
Sal-Hydro is suitable for all types of skin. It is not to be used on infants and children.
How do you use Sal-Hydro?
Sal-Hydro is applied to the face 1-2
times a day as tolerated. Use less frequently if irritation occurs. The
frequency can be increased or decreased in order to obtain mild constant
peeling. It is normal to experience mild tingling upon application.
Moisturiser may be applied to skin as needed. Shake before application.
What can I expect using Sal-Hydro?
You can expect a fresher, more even and
flawless complexion by using this formula over time.
When can I start to see results from Sal-Hydro?
Results vary depending upon the severity
of the condition. Expect to start seeing results in weeks, however continued
use will enhance the overall effects of our formula.
Sun Block SPF 30 is recommended daily.
NOTE:
Return Policy
If, for any reason, you find yourself unsatisfied with your purchase, we offer a hassle-free return policy. You have a window of (14 days) from the date of delivery to initiate a return.
Guidelines for a Smooth Return Process:
Product Condition:
To be eligible for a return, the product must remain unused, undamaged, and in its original packaging.
Initiating a Return:
If you decide to return the product within the 2-week period, kindly contact our dedicated Customer Service team at contact@bhderm.com. They will guide you through the straightforward return process and provide a Return Authorization.
Return Shipping:
Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the product.
Refund Processing:
Once we receive the returned product and verify its condition, we will initiate the refund process. Your refund will be issued to the original payment method used for the purchase. Allow 7 business days for the refund to reflect in your account, based on your bank's processing timeline.
Exchanging Products:
If you wish to exchange for an alternate product, our Customer Service team will be pleased to assist you in exploring suitable options.
Damaged or Defective Items:
Should you receive a damaged or defective product, please contact us promptly. We will arrange for a replacement to be sent to you or offer a complete refund, including return shipping costs, if necessary.
Third-Party Purchases:
This return policy is applicable solely to purchases made directly through our official website. If you obtained Sal-Hydro Fade Formula™ from a third-party retailer, kindly consult their return policy for further guidance.
We're dedicated to ensuring your satisfaction and making the return process as seamless as possible. Should you have any questions or concerns regarding our return policy or the procedure, our Customer Service team is available to provide assistance.
